Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) is a central agency under the Prime Minister Department entrusted with the task of introducing administrative reforms in the public sector to upgrade the quality, efficiency, effectiveness and integrity of Malaysian public service in accordance with national goals. Hence, myGovernment is initiated as the single gateway to information and services provided by Malaysian Government agencies on the Internet.
Current applications available
There are many applications available on http://www.malaysia.gov.my/ and they classified in 4 major categories which are:
myServices is improving the level of conveniency of citizens to interact with government agencies. The most popular services available online are Job application, Traffic summons, EPF account statement enquiries, e-filing income tax form and etc. Besides, it provides a search engine to enable users to perform an advanced search
on the services they are looking for.myForms enables citizens to download forms online which is more convenient and contributes greater economic benefits. Examples of forms available are Certificate of Accreditation Application Form, Passport Application Form, Scheme Machinery Ownership Application Form, and etc.
myBayar enables citizens to pay all kind of fees or fines online. For example, Fines payments, purchase of GPS, renewal of license and etc. With such applications availabe, citizens can save time and cost in travelling and queuing to make payments.
myNews acts as a news center which contains latest news and updates the citizens with the events happened in Malaysia.
Problems encountered by consumers
1.Complexity
Some of the consumers may think that online applications are more complex compared to offline services. This problem is often encountered by consumers with limited computer or IT knowledge. They would prefer offline services as officers will guide and consult them.
2. Security Concern
Certain consumers are having a perception that their personal information will be revealed by third party by using online applications. They do not feel safe or secured to proceed their transactions online.
3. Language Barriers
In current mode of e-government of Malaysia, there are only two languages available which are Bahasa Melayu and English. Some consumers find it difficult to understand or assess as they are not familiar with the language used in the website.
Recommendation
Government should improve e-government's public awareness to encourage consumers to use online applications or services and to promote efficiency. Besides, government should provide proof to consumers that their information are protected and safe to make online transactions. The website should be developed into a simpler website to avoid complexity. Finally, more languages should be available for the consumers to choose as display of the e-government website.
Related Links
www.malaysia.gov.my
http://www.intanbk.intan.my/psimr/vol1no2/articles/5.%20Malaysian%20Electronic%20Government%20Adoption%20Barriers.pdf
1 comments:
It's good to have such services! It saves my time in travelling and queuing to pay my road tax. We should support it! XD
July 31, 2009 at 2:18 AMPost a Comment